The End of Amazon Guesswork

Most agencies for Amazon sellers start with a pitch deck. We start with a question.

Because after nine years and $200M+ in client revenue, we’ve learned something: lasting partnerships begin with understanding, not selling.

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$200M+

Revenue generated

350+

Brands scaled

Accelerator by Dr. Pooper logo with a circular dotted swirl design.
Little Deed minimalist logo with L and D letters.
Victory Crown logo with crown icon and text on black background.
Logo with the text 'drama TOKYO CAFE' in stylized black letters on a white background.
Jack Walker logo with horizontal slogan in black text.
Dumont Paris brand logo with a stylized letter D inside a geometric emblem.
Three curved signal waves above the text PLANSIEVE.
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30+

Trusted eCommerce consulting professionals

Two textured rectangular stone blocks, one smaller and one larger, standing upright side by side.

$200M+

Revenue generated

Three stone-like abstract human figures representing a group or community.

30+

Trusted eCommerce consulting professionals

100+ Brands scaled

Accelerator by Dr. Pooper logo with a circular dotted swirl design.
Little Deed minimalist logo with L and D letters.
Victory Crown logo with crown icon and text on black background.
Logo with the text 'drama TOKYO CAFE' in stylized black letters on a white background.
Jack Walker logo with horizontal slogan in black text.
Dumont Paris brand logo with a stylized letter D inside a geometric emblem.
Three curved signal waves above the text PLANSIEVE.

The pr blem

The problem

Poor Communication
Burned Budget
No Clarity
Generic Strategy

you've been here before

Another agency

Another agency

Another agency

Another agency

Another agency

Another agency

Another agency

Another agency

Another agency

Another agency

They sent you reports you didn’t understand. They ghosted you when things got hard. They treated your business-like account number 1776.

You’re tired of it.

We get it. We’ve been sellers too.

The appr ach

The approach

clear communication
Long-Term Thinking
Accountability
Real Partnership

Here's how we're different

Only then do we build a strategy.

Not our strategy. Yours.

What’s working?

What’s not?

What keeps you up at night?

What does success actually look like for your business?

What’s working?

What’s not?

What keeps you up at night?

What does success actually look like for your business?

When you first talk to us, we won’t show you a service menu.

We’ll ask questions. A lot of them.

The things that actually matter.

We could list a hundred reasons why we're great. But here are the five that our clients say make all the difference.

The things that actually matter.

We could list a hundred reasons why we're great. But here are the five that our clients say make all the difference.

We respond. within 12 hours. every time.

01

Two interlocking dark gray puzzle pieces with a textured stone-like surface on a black background.

You know that sinking feeling when you email your agency and hear nothing for days? Yeah, we hate that too. That's why we guarantee a response within 12 hours. Not an auto-reply. A real, thoughtful answer from someone who knows your account. Because when you have a question, your business doesn't have time to wait.

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We only promise what we can deliver.

02

3D abstract sculpture resembling an eye with a spiral tunnel in textured gray stone.

Four weekly reports. One monthly report. Weekly calls.You’ll always know where you stand.Most agencies go dark after they get your signature. We show up. Every single time.Clarity builds confidence. We believe that.

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We don't wait for you to ask. we bring solutions.

03

3D stone ring with two floating trapezoidal stone blocks inside, resembling a lodestone compass.

No black-hat tactics. No fake reviews. No unrealistic promises.We’ve been known to pause our own fees when a client’s profits are tight.Why? Because real partners share the risk.We’re in this for the long game, not the quick win.

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We handle everything. and we mean everything.

04

Gray textured stone bell sculpture with a cylindrical handle on top and a clapper at the bottom.

Your product has a flaw? We’ll tell you.Your expectations are unrealistic? We’ll tell you.There’s a better way to do something? We’ll tell you.Most agencies tell you what you want to hear. We tell you what you need to hear.Honest feedback is the foundation of success. Always has been.

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We only work where we're experts.

05

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From product sourcing (through our sister company, MerchantXporter) to launching and scaling on the Amazon platform.One partner. One vision. No chaos.Most agencies can help with one piece of the puzzle. We can help with all of them.

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The badges we're actually proud of.

Anyone can call themselves an Amazon Expert.
We have the credentials to prove it.

01

Official Amazon (SPN) Partner

Partial Amazon logo with black background and orange text.

Official Amazon SPN Partner

Official Amazon (SPN) Partner

Amazon's SPN accepts only vetted and qualified providers who meet rigorous standards. This badge means we’ve been vetted and approved by Amazon as a trusted service provider. We’ve demonstrated consistent results, maintained high client satisfaction scores, and proven our expertise across account management, advertising, and growth strategy.

For you, it means you're working with a vetted and approved Amazon service provider.

02

Official Amazon Ads Partner

Amazon Ads logo

Official Amazon Ads Partner

Official Amazon Ads Partner

Amazon doesn’t hand out partnerships to just anyone. This badge means we’ve demonstrated advanced expertise in Amazon advertising, met rigorous performance standards, and maintained a trusted relationship with Amazon. 

For you, it means you're working with an officially recognized Amazon Ads Partner.

03

Amazon Selling Partner - Software Partner

Amazon Selling Partner Appstore logo
Text reading 'Software Partner' in a simple sans-serif font on a white background.

Amazon Selling Partner - Software Partner

This certification means we’re authorized to integrate directly with Amazon’s systems and APIs. We have access to tools and data that most agencies don’t. We can automate processes, pull deeper insights, and build custom solutions that give our clients an edge. 

For you, it means faster execution, better data, and smarter decisions.

04

International Solution Partner

International Solution Partner

We understand cross-border logistics, localized PPC strategies, currency management, and marketplace-specific regulations. For you, it means global growth without the guesswork.

Expanding internationally isn’t just about translating listings. This badge means we’ve proven expertise in launching and scaling brands across multiple Amazon marketplaces—US, Canada, UK, Europe, and beyond.

05

9+ Years of combined Amazon industry experience

09+

Years of Industry Experience

We’ve been doing this since before Amazon Advertising was even called Amazon Advertising. We’ve seen algorithm changes, platform updates, policy shifts, and countless “game-changing” trends come and go. 

This isn’t just experience—it’s institutional knowledge. We know what works because we’ve tested everything. For you, it means working with operators who’ve seen it all and know how to adapt. 

06

MerchantXporter

Merchant Xporter logo with tagline Beyond Exporting.

Registered Indian Export Entity

MerchantXporter

This certification means we’re experts in helping brands expand beyond domestic borders. We understand the complexities of international selling: VAT registration, customs documentation, cross-border logistics, currency management, and marketplace-specific compliance. 

We’ve successfully launched brands in the UK, EU, Canada, Australia, and beyond. For you, it means we can take your winning US strategy and scale it globally without the headaches. 

07

350+ Brands managed, $200M+ Revenue generated

Accelerator by Dr. Pooper logo with a circular dotted swirl design.
Little Deed minimalist logo with L and D letters.
Victory Crown logo with crown icon and text on black background.
Logo with the text 'drama TOKYO CAFE' in stylized black letters on a white background.
Jack Walker logo with horizontal slogan in black text.
Dumont Paris brand logo with a stylized letter D inside a geometric emblem.
Three curved signal waves above the text PLANSIEVE.
GS1 US Standard Solution Partner logo

350+ Brands managed, $200M+ Revenue generated

Numbers don't lie. We've helped over 350 brands scale their Amazon presence, collectively generating more than $200 million in revenue. From startups to established enterprises, we've seen what works and what doesn't. And we bring that knowledge to every client relationship.

Official Amazon (SPN) Partner

Partial Amazon logo with black background and orange text.

Official Amazon SPN partner

Official Amazon (SPN) partner

Amazon’s Service Provider Network is invite-only. This badge means we’ve been vetted and approved by Amazon as a trusted service provider. We’ve demonstrated consistent results, maintained high client satisfaction scores, and proven our expertise across account management, advertising, and growth strategy.

For you, it means you’re working with an agency Amazon itself trusts to represent its sellers.

Official Amazon Ads Partner

Amazon Ads logo

Official Amazon Ads partner

Official Amazon ads partner

Amazon doesn’t hand out partnerships to just anyone. This badge means we’ve demonstrated advanced expertise in Amazon advertising, met rigorous performance standards, and maintained a trusted relationship with Amazon.

For you, it means you’re working with an agency that Amazon itself recognizes as best-in-class. 

Amazon selling partner - software partner

Amazon Selling Partner Appstore logo
Text reading 'Software Partner' in a simple sans-serif font on a white background.

Amazon selling partner - software partner

This certification means we’re authorized to integrate directly with Amazon’s systems and APIs. We have access to tools and data that most agencies don’t. We can automate processes, pull deeper insights, and build custom solutions that give our clients an edge. 

For you, it means faster execution, better data, and smarter decisions.

International solution partner

International solution partner

We understand cross-border logistics, localized PPC strategies, currency management, and marketplace-specific regulations. For you, it means global growth without the guesswork. 

Expanding internationally isn’t just about translating listings. This badge means we’ve proven expertise in launching and scaling brands across multiple Amazon marketplaces—US, Canada, UK, Europe, and beyond. 

9+ Years of combined Amazon industry experience

09+

9+ Years of industry experience

We’ve been doing this since before Amazon Advertising was even called Amazon Advertising. We’ve seen algorithm changes, platform updates, policy shifts, and countless “game-changing” trends come and go. 

This isn’t just experience—it’s institutional knowledge. We know what works because we’ve tested everything. For you, it means working with operators who’ve seen it all and know how to adapt. 

MerchantXporter

Merchant Xporter logo with tagline Beyond Exporting.

Registered Indian Export Entity

MerchantXporter

This certification means we’re experts in helping brands expand beyond domestic borders. We understand the complexities of international selling: VAT registration, customs documentation, cross-border logistics, currency management, and marketplace-specific compliance. 

We’ve successfully launched brands in the UK, EU, Canada, Australia, and beyond. For you, it means we can take your winning US strategy and scale it globally without the headaches. 

350+ Brands managed, $200M+ Revenue generated

Accelerator by Dr. Pooper logo with a circular dotted swirl design.
Little Deed minimalist logo with L and D letters.
Victory Crown logo with crown icon and text on black background.
Logo with the text 'drama TOKYO CAFE' in stylized black letters on a white background.
Jack Walker logo with horizontal slogan in black text.
Dumont Paris brand logo with a stylized letter D inside a geometric emblem.
Three curved signal waves above the text PLANSIEVE.
GS1 US Standard Solution Partner logo

350+ Brands managed, $200M+ Revenue generated

Numbers don't lie. We've helped over 350 brands scale their Amazon presence, collectively generating more than $200 million in revenue. From startups to established enterprises, we've seen what works and what doesn't. And we bring that knowledge to every client relationship.

Amazon Ads logo

Official Amazon Ads partner

Partial Amazon logo with black background and orange text.

Official Amazon SPN partner

Amazon Selling Partner Appstore logo
Text reading 'Software Partner' in a simple sans-serif font on a white background.
GS1 US Standard Solution Partner logo

Everything Your Amazon Business Needs. Under One Roof.

We've built our services to work together like a well-oiled machine. Because growth isn't about doing one thing well - it's about doing everything in harmony.

Line graph showing ROAS growth from 2.67X before to 5.31X after, with a +99% increase indicator.
Portrait of a middle-aged person with light brown hair wearing a colorful patterned scarf.
Dr Pooper
Drain Field Cleaner

The brand had strong demand, but growth had stalled due to inefficient ads and low conversion performance.

Case studies

Don't take our word for it. take theirs.

We're proud of the work we do. But we're even prouder of the results our clients see.

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Light beige irregular cloud shape with soft edges on a transparent background.Outline map silhouette of Kyrgyzstan in light beige color on a transparent background.

Dr Pooper | Drain Field Cleaner

5X

ROAS Improvement

MD Factor | Premium positioning & results

+135%

Sales Growth

LittleDedi | Premium Baby Products Brand

5+

Marketplaces

Frequently
asked questions.

Got questions? We’ve got answers.

Do you require long-term contracts?

We believe in earning business every month. Our standard engagement is month-to-month with a 30-day cancellation notice. We do not lock clients into 12-month contracts because if we are not delivering results, there is no reason to stay.

How are you different from other Amazon agencies?

Most agencies focus on one piece of the puzzle — advertising or listing optimization. We are operators with end-to-end capabilities. Through our sister company, MerchantXporter, we handle everything from product sourcing and export compliance to Amazon PPC and account health. We solve root problems, not symptoms.

Who actually manages our account?

Clients work directly with senior Amazon strategists. We do not offshore account management to junior staff or interns. The experts present during the discovery phase are the same people managing the growth strategy throughout the engagement.

How often will we communicate?

We provide detailed weekly performance reports and hold bi-weekly strategy calls. Our team responds to all communications within 12 hours. Clients never have to wonder what we are doing or where their account stands.

Do you work with brands of all sizes?

We work with a select number of ambitious brands that are committed to growth. We are typically the right fit for brands generating at least $500,000 in annual Amazon revenue, though we evaluate each opportunity individually based on goals and market potential.

What does an Amazon agency do?

An Amazon agency manages the key functions that drive growth on Amazon, including PPC advertising, account management, listing optimisation, product launches, and creative content. Sellers Umbrella handles the full operation so sellers and brands can focus on their product and supply chain while the agency drives revenue.

What is an Amazon full service agency?

A full-service Amazon agency handles every aspect of your Amazon presence under one roof, advertising, account management, listing content, product photography, launch strategy, and growth consulting. Rather than hiring specialists piecemeal, brands work with one team with a single growth objective.

Can an Amazon agency access my Seller Central?

Yes. Amazon allows third-party agencies to be granted user permissions inside Seller Central without sharing your login credentials. You add the agency as a user, assign the appropriate access level, and revoke access at any time. Sellers Umbrella operates under a signed service agreement with clearly defined data access terms.

Ready to work with
an agency that actually cares?

Let's talk about where your brand is, where you want it to be, and how we'll get you there. No sales pitch. No pressure. Just an honest conversation about what's possible.

Insights & What’s new

July 25, 2026

6 minutes

What Are Amazon Sponsored Products

Sponsored Products is the simplest campaign type on Amazon, and it absorbs most of the money in most accounts. Those two facts are related, and not in a good way. Simple to launch has never meant simple to run well, and the space between those two things is where a great deal of budget quietly disappears.

Sponsored Products Buys Placement at the Moment of Intent

Amazon Sponsored Products are cost-per-click ads that promote individual listings inside search results and on product detail pages. They're available to sellers and vendors with active listings; they carry the majority of most accounts' ad spend, and they reach shoppers at the point of purchase intent. Campaigns run automatically or manually, and the ad sends the shopper straight to the product page rather than to a brand destination.

Placement matters more than most accounts treat it. Top of search converts at a materially different rate from the rest of search or from a product detail page, and cost follows conversion. Bidding the same amount across all three, which is what an account does by default, means overpaying for the weaker placements to reach the strong one.

The defining characteristic, though, is intent. Sponsored Products sells one product to a shopper already looking for something like it. That makes it a harvesting instrument rather than a demand-creation one, and nearly everything else worth knowing follows from that single fact.

Automatic and Manual Campaigns Do Different Jobs, Not Better and Worse Ones

Automatic campaigns are frequently judged on ACoS, which misreads what they're for. Their real output isn't sales. It's search term data, surfaced by Amazon's own matching against the listing, including terms nobody on the team would have thought to target. Run properly, an auto campaign is a research budget with a defined job and a defined end point.

Manual campaigns are the control layer. Terms that auto discovers and that then prove they can convert get isolated into manual structures where bids are set deliberately against each term's own conversion history, competitive pressure, and margin contribution. Terms that don't convert become negatives.

That progression — discover, prove, graduate, exclude the rest — is the engine, and it's precisely where most struggling accounts break. When the same search term is live in both an auto and a manual campaign with no negatives separating them, the account is bidding against itself and paying a premium for the privilege. We find this in the majority of accounts we audit.

The Structural Mistakes That Make Sponsored Products Expensive

The patterns repeat with striking consistency. Mixed match types inside a single campaign, so nobody can tell what's actually working. No negative keyword governance, so the budget drains steadily into searches that were never going to convert. Every product thrown into one campaign, so performance can't be read at the product level. And budget spread evenly across the catalog, which quietly treats a product carrying forty percent margin and a product carrying eight percent as though they were the same business.

None of this announces itself, which is the difficult part. The account keeps functioning. Revenue keeps growing. The waste hides inside the growth, compounding a little each day, until the margin has gone and nobody can say exactly when it started going.

The margin point deserves its own emphasis. A campaign structure that can't distinguish between products by margin isn't neutral. It's actively moving money away from the products that earn it.

Where Sponsored Products Stops Being the Right Tool

Here's what separates the accounts that plateau from the ones that don't. Sponsored Products harvests demand. It cannot create it. Every dollar inside it competes for shoppers who were already searching, which is a finite pool, and every competitor in the category is bidding for the same people at the same moment.

The other formats exist because they do different jobs. Sponsored Brands builds consideration and grows branded search volume over time. Sponsored Display holds presence across the consideration window and re-engages shoppers who viewed and left, or who bought and could buy again. Read by job rather than by feature list, the distinction is clean. One harvests, one builds preference, one recovers and retains.

So a brand pouring everything into Sponsored Products is optimizing the capture stage of a four-stage system and leaving the other three unattended. That produces respectable conversion metrics and a growth ceiling set by the size of existing demand. The most expensive mistake in Amazon advertising isn't a bad bid. It's a strategy that only ever competes at the bottom of the funnel.

How We Structure Sponsored Products

We segment by intent and by margin rather than by product, because those are the two variables that actually govern what a click is worth. A high-margin product defending a term it already owns needs a different bid and a different campaign from a low-margin product testing a term it has never ranked for. Structuring by product alone collapses that distinction before the first bid is placed.

Auto campaigns get treated as research with a budget and a defined job rather than as a performance line to be optimized into the ground. Harvested terms graduate into manual structures. Negatives are maintained continuously rather than in a quarterly cleanup, because the waste accrues daily and a quarterly cleanup only ever recovers the tail end of it.

And not every keyword is worth winning. Some terms are structurally unprofitable at a given margin, and the right decision is to concede them and put the money where it can actually earn. Very few agencies will say that out loud, which is part of why our Amazon PPC management services begin with an honest assessment of the account rather than with a proposal.

Sponsored Products is the easiest campaign on Amazon to launch and the easiest to overpay for indefinitely. The difference between those two outcomes is almost entirely structural, and structure is the one thing a dashboard can't show us.

If Sponsored Products is carrying most of the spend and the cost per click keeps climbing, the account is very likely competing against itself. Let us read the structure before more budget goes into it.

Frequently Asked Questions

What Are Sponsored Products on Amazon?

Cost-per-click ads that promote individual listings inside Amazon search results and on product detail pages. They're available to sellers and vendors with active listings; they carry most accounts' ad spend, and they reach shoppers at the point of purchase intent. The ad links directly to the product page rather than to a brand store.

What is the difference between Sponsored Products and Sponsored Brands?

Sponsored Products harvests existing demand by placing a single listing in front of shoppers already searching. Sponsored Brands builds consideration, showcasing multiple products or a store with a logo and headline, and grows branded search volume over time. One captures intent, the other creates preference.

Should I run automatic or manual Sponsored Products campaigns?

Both, doing different jobs. Automatic campaigns are a discovery instrument whose real output is search term data rather than sales. Manual campaigns are the control layer where proven terms get isolated and bid deliberately. Judging an auto campaign purely on ACoS misreads what it's for.

Why is my Sponsored Products CPC increasing?

The most common cause we find is an account bidding against itself, with the same search term live in both automatic and manual campaigns and no negatives separating them. Rising category competition and a weak listing conversion rate both push cost per click up as well, since Amazon weighs expected conversion when awarding placement.

How many products should be in one Sponsored Products campaign?

Few enough that performance can still be read. Putting an entire catalog into a single campaign makes it impossible to see which product is working, and spreading budget evenly across products treats high-margin and low-margin items as equivalent. Segmenting by intent and margin gives far more useful control.

Do Sponsored Products ads help organic ranking?

Yes, indirectly. Amazon's organic ranking responds to sales velocity and conversion rate on a search term, and ad-driven sales contribute to both. A keyword rented through paid placement can, over time, become one owned organically, which is why the two should be managed as a single system.

Is Sponsored Products enough on its own?

Not for a brand that intends to keep growing. Sponsored Products competes for demand that already exists, which caps growth at the size of that demand. A working Amazon advertising agency treats it as the capture layer within a wider strategy that also creates awareness, builds preference, and retains existing customers.

February 24, 2026

6 minutes

Amazon Prepaid Return Labels Now Mandatory for All Orders

In a move to standardize the customer return experience, Amazon has made its Prepaid Return Label (APRL) program mandatory for all U.S. seller-fulfilled orders, effective February 8, 2026. This change eliminates the long-standing exemption for high-value items and introduces faster refund processing times, creating significant operational and financial impacts for sellers.

What This Means for Sellers

Previously, sellers could opt out of the APRL program for high-value items, allowing them to manage returns and refunds for these products directly. With the new policy, all seller-fulfilled returns must now use an Amazon-provided prepaid return label, regardless of the item’s value.

In addition, the refund processing window has been reduced from 14 days to just 7 days, and direct buyer-seller messaging during the returns process is no longer allowed.

The Impact on Your Business

Sellers who previously managed their own returns for high-value items will now face several new challenges:

  • Increased Costs: Sellers will now be charged for the prepaid return labels on all returns, which could significantly impact margins, especially for sellers with high return rates.
  • Faster Refunds: The 7-day refund window will require sellers to process returns and issue refunds more quickly, potentially impacting cash flow.
  • Less Control: The elimination of buyer-seller messaging during returns gives sellers less opportunity to resolve issues or offer alternative solutions before a refund is issued.

What You Need to Do Now

  • Enroll in APRL: If you haven’t already, you must enroll in and use the Prepaid Return Label program for all your seller-fulfilled orders.
  • Update Your Processes: Adjust your internal workflows to accommodate the faster 7-day refund processing timeline.
  • Budget for Returns: Factor the cost of prepaid return labels into your pricing and financial projections.

This is a major shift in how Amazon handles seller-fulfilled returns. If you need help understanding how this change will impact your business or want to explore strategies for mitigating the increased costs, please contact us for a consultation.